Derive clarity
from complexity

Derive clarity
from complexity

Derive clarity
from complexity

+ Deeply understand your audience
+ Align teams and services to strategic goals
+ Deliver products that gain traction
+ Figure out what’s next

+ Deeply understand your audience
+ Align teams and services to strategic goals
+ Deliver products that gain traction
+ Figure out what’s next

Founded in 2012 with a core belief in the power of human‑centred research and design, Spatial detangles the complexity of people and technology to drive customer and business value.

Founded in 2012 with a core belief in the power of human‑centred research and design, Spatial detangles the complexity of people and technology to drive customer and business value.

We deliver evidence-based solutions to organizations of all shapes and sizes: Government and public sector, utilities and healthcare, retail and e-commerce, enterprise and SaaS, big tech and startups.

We deliver evidence-based solutions to organizations of all shapes and sizes: Government and public sector, utilities and healthcare, retail and e-commerce, enterprise and SaaS, big tech and startups.

We continue to evolve and innovate our practice to help clients stay at the forefront of technological change and adapt, grow, and deliver meaningful experiences in new frontiers.

We continue to evolve and innovate our practice to help clients stay at the forefront of technological change and adapt, grow, and deliver meaningful experiences in new frontiers.

Our Services

Our Services

Insight and action to move your organization forward

Insight and action to move your organization forward

Product & Experience Strategy

Product &
Experience Strategy

Services that align vision, value, and experience

Services that align vision, value, and experience.

  • Opportunity and problem framing

  • Value proposition validation

  • Ideal customer profile definition

  • Market segmentation

  • Competitive landscape review

  • Early-stage concept testing and de-risking

  • Roadmap planning

  • Feature prioritization

  • Visioning and alignment

  • Futures research

  • Opportunity and problem framing

  • Value proposition validation

  • Ideal customer profile definition

  • Market segmentation

  • Competitive landscape review

  • Early-stage concept testing and de-risking

  • Roadmap planning

  • Feature prioritization

  • Visioning and alignment

  • Futures research

  • Opportunity and problem framing

  • Value proposition validation

  • Ideal customer profile definition

  • Market segmentation

  • Competitive landscape review

  • Early-stage concept testing and de-risking

  • Roadmap planning

  • Feature prioritization

  • Visioning and alignment

  • Futures research

Our work synthesizes the complexities of human, operational, and market dynamics to create shared confidence across stakeholders – enabling more purposeful and profitable decisions.

Our work synthesizes the complexities of human, operational, and market dynamics to create shared confidence across stakeholders – enabling more purposeful and profitable decisions.

Digital Service Design & Optimization

Digital Service
Design & Optimization

Tactics that improve adoption and deliver measurable results

  • End-to-end service design

  • Front and back-end journey mapping

  • Customer experience optimization

  • UX, UI, and interaction design

  • Iterative prototype

  • Always-on, rolling research programs

  • Usability and user acceptance testing

  • Inclusivity and accessibility assessments and improvements

  • End-to-end service design

  • Front and back-end journey mapping

  • Customer experience optimization

  • UX, UI, and interaction design

  • Iterative prototype

  • Always-on, rolling research programs

  • Usability and user acceptance testing

  • Inclusivity and accessibility assessments and improvements

  • End-to-end service design

  • Front and back-end journey mapping

  • Customer experience optimization

  • UX, UI, and interaction design

  • Iterative prototype

  • Always-on, rolling research programs

  • Usability and user acceptance testing

  • Inclusivity and accessibility assessments and improvements

We apply business, technology, and human practices to create intuitive and scalable touchpoints across channels

We apply business, technology, and human practices to create intuitive and scalable touchpoints across channels